---
title: 3 Questions to ask before partnering with an MSP
description: Before bringing on board a new Managed Services Provider to handle your IT needs, here are 3 key questions to ask before signing a contract.
image: https://blog.numata.co/hubfs/Imported_Blog_Media/pexels-tima-miroshnichenko-5685840-600x314.jpg
---

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- [Solutions & Services](https://www.numata.co/solutions-services/) 
    - - [Outsourced IT](https://www.numata.co/solutions-services/it-outsourcing/) 
                  - [Fully Managed IT](https://www.numata.co/solutions-services/it-outsourcing/managed-it-service/)
                  - [Co-Managed IT](https://www.numata.co/solutions-services/it-outsourcing/co-managed-it-services/)
                  - [IT Strategy & Advisory Services](https://www.numata.co/solutions-services/it-outsourcing/it-strategy-advisory-services/)
                  - [IT Risk Management](https://www.numata.co/solutions-services/it-outsourcing/it-risk-management/)
          - [IT Procurement and Licensing](https://www.numata.co/solutions-services/it-infrastructure/) 
                  - [Infrastructure Design and Implementation](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=Infrastructure%20Design%20and%20Implementation)
                  - [Infrastructure Financing](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=for%20your%20SME.-,Infrastructure%20Financing,-We%20all%20know)
                  - [IT Hardware and Software](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=SCHEDULE%20A%20CALL-,IT%20Hardware%20and%20Software,-Get%20the%20equipment)
                  - [Solution Architects](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=TO%20AN%20EXPERT-,Solution%20Architects,-Our%20team%20of)
                  - [Networking](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=transform%20and%20thrive.-,Networking,-Our%20Networking%20solutions)
                  - [Servers and Storage](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=on%20your%20network.-,Servers%20and%20Storage,-Numata%20is%20a)
                  - [Firewalls](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=adapt%20and%20grow.-,Firewalls,-With%20full%20visibility)
                  - [End-user Computing](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=excellent%20user%20experiences-,End%2Duser%20Computing,-While%20concepts%20like)
          - [Strategy and Advisory Services](https://www.numata.co/solutions-services/strategy-and-advisory-services/) 
                  - [Infrastructure Design and Implementation](https://www.numata.co/solutions-services/it-infrastructure/#:~:text=Infrastructure%20Design%20and%20Implementation)
                  - [Technology Advisory Services](https://www.numata.co/solutions-services/strategy-and-advisory-services/technology-advisory-services/)
                  - [Technology Strategy Formulation](https://www.numata.co/solutions-services/strategy-and-advisory-services/technology-strategy-formulation/)
                  - [Technology Risk Assessments](https://www.numata.co/solutions-services/strategy-and-advisory-services/technology-risk-assessments/)
                  - [M&A Technology Services](https://www.numata.co/solutions-services/strategy-and-advisory-services/mergers-aquisitions-technology-services/)
                  - [M&A Carve-Out Services](https://www.numata.co/solutions-services/strategy-and-advisory-services/mergers-aquisitions-carveout-services/)
    - - [Managed Data Backup and Recovery](https://www.numata.co/solutions-services/managed-data-backup-and-recovery-services/) 
                  - [Managed Backup Services for Physical and Virtual Servers](https://www.numata.co/solutions-services/managed-data-backup-and-recovery-services/managed-backup-services-for-physical-and-virtual-servers/)
                  - [Managed Backup Services for End User Devices](https://www.numata.co/solutions-services/managed-data-backup-and-recovery-services/managed-backup-services-for-end-user-devices/)
                  - [Managed Backup Services for Microsoft 365](https://www.numata.co/solutions-services/managed-data-backup-and-recovery-services/managed-data-backup-and-recovery-services-managed-backup-services-for-microsoft-365/)
                  - [Managed Disaster Recovery as-a-Service](https://www.numata.co/solutions-services/managed-data-backup-and-recovery-services/managed-data-backup-and-recovery-services-managed-disaster-recovery-as-a-service/)
          - [IT Projects](https://numata.co/solutions-services/it-projects/) 
                  - [Cloud Migrations and Virtualisation](https://www.numata.co/solutions-services/it-projects/#cloud-migrations-and-virtualisation%E2%80%8B)
                  - [Enterprise Server Infrastructure](https://www.numata.co/solutions-services/it-projects/#enterprise-server-infrastructure%E2%80%8B)
                  - [Digital Transformation and Collaboration](https://www.numata.co/solutions-services/it-projects/#digital-transformation-and-collaboration%E2%80%8B)
                  - [Core Networking and Perimeter Security](https://www.numata.co/solutions-services/it-projects/#digital-transformation-and-collaboration%E2%80%8B)
                  - [Core networking and perimeter security](https://numata.co/solutions-services/it-projects/#Core-Networking)
                  - [Identity and Access Management](https://www.numata.co/solutions-services/it-projects/#identity-and-access-management%E2%80%8B)
                  - [Business Continuity](https://www.numata.co/solutions-services/it-projects/#business-continuity%E2%80%8B)
                  - [Office Relocation](https://www.numata.co/solutions-services/it-projects/#business-continuity%E2%80%8B)
                  - [IT Asset Lifecycle Refresh](https://www.numata.co/solutions-services/it-projects/#it-asset-lifecycle-refresh%E2%80%8B)
    - - [Cybersecurity](https://www.numata.co/solutions-services/cybersecurity/) 
                  - [Managed Security Operations Centre as-a-Service](https://www.numata.co/solutions-services/cybersecurity/managed-soc/)
                  - [Endpoint Detection and Response](https://www.numata.co/solutions-services/cybersecurity/edr/)
                  - [Vulnerability Scanning](https://www.numata.co/solutions-services/cybersecurity/vulnerability-scanning/)
                  - [Cybersecurity Awareness Training](https://www.numata.co/solutions-services/cybersecurity/cybersecurity-awareness-training/)
                  - [Penetration Testing as-a-Service](https://www.numata.co/solutions-services/cybersecurity/penetration-testing-as-a-service/)
                  - [DMARC as-a-Service](https://www.numata.co/solutions-services/cybersecurity/dmarc-as-a-service/)
                  - [Email Protection](https://www.numata.co/solutions-services/cybersecurity/email-protection/)
                  - [Incident Response Services](https://www.numata.co/solutions-services/cybersecurity/incident-response-services/)
                  - [Virtual CISO Services](https://www.numata.co/solutions-services/cybersecurity/virtual-ciso-services/)
                  - [Microsoft Cloud Security Assessments](https://www.numata.co/solutions-services/cybersecurity/microsoft-cloud-security-assessments/)
                  - [Cybersecurity Assessments](https://www.numata.co/solutions-services/cybersecurity/cybersecurity-assessments/)
                  - [Vulnerability Assessments](https://www.numata.co/solutions-services/cybersecurity/vulnerability-assessments/)
          - [Digital Transformation Services](https://www.numata.co/solutions-services/digital-transformation-services/) 
                  - [Microsoft Intranet](https://www.numata.co/solutions-services/digital-transformation-services/microsoft-intranet/)
    - - [Microsoft Cloud Services](https://www.numata.co/solutions-services/cloud-services/) 
                  - [Cloud Strategy and Advisory Services](https://www.numata.co/solutions-services/cloud-services/cloud-strategy-and-advisory-services/)
                  - [Cloud Migration Services](https://www.numata.co/solutions-services/cloud-services/cloud-migration-services/)
                  - [Managed Microsoft Cloud Services](https://www.numata.co/solutions-services/cloud-services/managed-microsoft-cloud-services/)
                  - [Microsoft 365](https://www.numata.co/solutions-services/cloud-services/microsoft-365/)
                  - [Microsoft Teams](https://www.numata.co/solutions-services/cloud-services/microsoft-teams/)
                  - [Microsoft SharePoint](https://www.numata.co/solutions-services/cloud-services/microsoft-sharepoint/)
                  - [Microsoft Power Platform](https://www.numata.co/solutions-services/cloud-services/microsoft-power-platform/)
                  - [Microsoft Copilot AI](https://www.numata.co/solutions-services/cloud-services/microsoft-copilot-ai/)
                  - [Microsoft Azure](https://www.numata.co/solutions-services/cloud-services/microsoft-azure-r1/)
                  - [Microsoft Cloud Assessment](https://www.numata.co/solutions-services/cloud-services/microsoft-cloud-assessment/)
          - [IT Governance, Risk and Compliance](https://www.numata.co/solutions-services/it-governance-risk-and-compliance/) 
                  - [IT Governance Services](https://www.numata.co/solutions-services/it-governance-risk-and-compliance/it-governance-services/)
                  - [Compliance Services](https://www.numata.co/solutions-services/it-governance-risk-and-compliance/compliance-services/)
                  - [IT Risk Management Services](https://www.numata.co/solutions-services/it-governance-risk-and-compliance/it-risk-management-services/)
- [Get To Know Us](https://www.numata.co/get-to-know-us/) 
    - [About Us](https://www.numata.co/get-to-know-us/#:~:text=Welcome%20to%20Numata%2C%20Business%20Technology%20Strategists%20for%20SMEs%E2%84%A2)
    - [Our Guiding Values](https://www.numata.co/get-to-know-us/#:~:text=REQUEST%20PRICING-,Our%20guiding%20values,-At%20Numata%2C%20everything)
    - [The Origin Story of Numata](https://www.numata.co/get-to-know-us/#:~:text=those%20in%20need.-,The%20Origin%20Story%20of%20Numata,-When%20we%20started)
    - [Our Partners](https://www.numata.co/get-to-know-us/global-numata/#our-partners:~:text=2024-,Global%20Footprint,-Even%20small%20to)
    - [Awards, Accreditations, Certifications](https://www.numata.co/get-to-know-us/global-numata/#awards-accreditations-certifications)
    - [Numata Milestones](https://www.numata.co/get-to-know-us/global-numata/#numata-milestones)
    - [Global Footprint](https://www.numata.co/get-to-know-us/global-numata/#global-footprint)
    - [Global MSOC](https://www.numata.co/get-to-know-us/global-numata/#global-msoc)
- [Join Our Team](https://www.numata.co/join-our-team/) 
    - [Our Story](https://www.careers-page.com/numata-business-it)
    - [Careers](https://www.careers-page.com/numata-business-it)
    - [What is Numata?](https://www.numata.co/join-our-team/#:~:text=VIEW%20VACANCIES-,What%20is%20Numata%3F,-We%E2%80%99re%20Business%20Technology)
- [Resources](https://www.numata.co/resources/) 
    - [Blog](https://blog.numata.co/)
    - [Free eBooks & Guides](https://numata.co/resources/free-ebooks-guides/)
    - [Case Studies](https://numata.co/resources/case-studies/)
    - [2024 EMEA Cybersecurity Report](https://www.numata.co/resources/2024-emea-cybersecurity-report/)
- [Contact Us](https://numata.co/contact-us/)

[![numata logo](https://blog.numata.co/hubfs/raw_assets/public/Numata_May2023/images/numata-logo.svg "numata logo")](https://numata.kinsta.cloud/)

- [Solutions & Services](https://numata.kinsta.cloud/solutions-services/) 
    - [Outsourced IT](https://numata.kinsta.cloud/solutions-services/it-outsourcing/) 
          - [Fully Managed IT](https://numata.kinsta.cloud/solutions-services/it-outsourcing/managed-it-service/)
          - [Co-Managed IT](https://numata.kinsta.cloud/solutions-services/it-outsourcing/co-managed-it-services/)
          - [IT Risk Management](https://numata.kinsta.cloud/solutions-services/it-outsourcing/it-risk-management/)
          - [IT Strategy & Advisory Services](https://numata.kinsta.cloud/solutions-services/it-outsourcing/it-strategy-advisory-services/)
    - [Microsoft Cloud Services](https://numata.kinsta.cloud/solutions-services/cloud-services/) 
          - [Microsoft 365](https://numata.kinsta.cloud/solutions-services/cloud-services/microsoft-365/)
          - [Microsoft Teams](https://numata.kinsta.cloud/solutions-services/cloud-services/microsoft-teams/)
          - [Microsoft SharePoint](https://numata.kinsta.cloud/solutions-services/cloud-services/microsoft-sharepoint/)
          - [Microsoft Azure](https://numata.kinsta.cloud/solutions-services/cloud-services/microsoft-azure/)
    - [Cybersecurity](https://numata.kinsta.cloud/solutions-services/cloud-services/microsoft-365/) 
          - [Cybersecurity 365](https://numata.kinsta.cloud/solutions-services/cybersecurity/cybersecurity-365/)
          - [DNS Filtering](https://numata.kinsta.cloud/solutions-services/cybersecurity/dns-filtering/)
          - [Ironscales](https://numata.kinsta.cloud/solutions-services/cybersecurity/ironscales/)
          - [EDR as-a-Service](https://numata.kinsta.cloud/solutions-services/cybersecurity/edr-as-a-service/)
          - [SOC as a Service](https://numata.kinsta.cloud/solutions-services/cybersecurity/soc-as-a-service/)
          - [DMARC as-a-Service](https://numata.kinsta.cloud/solutions-services/cybersecurity/dmarc-as-a-service/)
          - [Penetration Testing as-a-Service](https://numata.kinsta.cloud/solutions-services/cybersecurity/penetration-testing-as-a-service/)
    - [IT Infrastucture Solutions](https://numata.kinsta.cloud/solutions-services/it-infrastructure/)
    - [IT Projects](https://numata.kinsta.cloud/solutions-services/it-projects/)
- [Get To Know Us](https://numata.kinsta.cloud/solutions-services/cloud-services/#) 
    - [About Numata](https://numata.kinsta.cloud/about-numata/)
    - [Our Partners](https://numata.kinsta.cloud/about-numata/#Our-Partners)
    - [Awards & Accreditations](https://numata.kinsta.cloud/about-numata/#Awards)
    - [Global Footprint](https://numata.kinsta.cloud/about-numata/#Global-Footprint)
    - [Referral Programmes](https://numata.kinsta.cloud/referral-programmes/)
- [Join Our Team](https://numata.kinsta.cloud/solutions-services/cloud-services/#) 
    - [Careers](https://numata.kinsta.cloud/solutions-services/cloud-services/#)
- [Resources](https://numata.kinsta.cloud/resources/) 
    - [Blog](https://numata.kinsta.cloud/blog/)
    - [Free eBooks & Guides](https://numata.kinsta.cloud/resources/free-ebooks-guides/)
    - [Case Studies](https://numata.kinsta.cloud/resources/case-studies/)
- [Contact Us](https://numata.kinsta.cloud/contact-us/)

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# 3 Questions to ask before partnering with an MSP

 Published by [Numata](https://blog.numata.co/author/numata) on  August 10, 2021 9:00:00 AM SAST

There are [many reasons to consider partnering with a Managed Services Provider](https://www.numata.co/20signs-ebook/) (MSP) for your business’s IT needs, but before signing a contract, there are several things to consider.

Organisations of every shape and size can benefit from managed IT, which allows leaders to focus their attention on growing and managing the business while ensuring IT is handled by experts. However, choosing an MSP that doesn't understand your needs or one that is unable to provide the level of service required can be an expensive mistake that takes time to fix. That’s why it’s important to carefully evaluate candidate MSPs before committing. Here are three questions to ask:

1. **Does the contract support your goals?** At Numata, we believe that IT needs to support and [enable your business goals.](https://blog.numata.co/2021/02/does-your-it-provider-understand-your-business) Your MSP needs to show you upfront how they intend to do this and that they’re not just interested in selling services or products that don't match your company's needs. Given the access and input that the MSP will have to your business and its systems, it’s critical to have someone on your side who is able and willing to create a package and price that reflects your needs and is not only concerned with their bottom line.
2. **How will the contract affect your budget?** It’s important to weigh up the costs and the various IT support models before deciding on what will work for your company. Partnering with a managed IT services provider means you are agreeing to pay a set amount of money for their support and services every month. Many businesses worry about this set fee, but it often proves more cost-effective than paying an hourly rate for IT support or [trying to manage IT in-house.](https://blog.numata.co/2021/02/4-advantages-of-managed-it-over-in-house-it) Traditionally, companies that pay hourly rates think they’re saving on IT costs, but if you start to experience recurring IT problems and you must use ad hoc services every time these occur, the costs can spiral out of control very quickly. Break/fix service providers are also not incentivised to look at your IT holistically or to fix systemic issues. When you have an MSP relationship, however, you can feel confident all vital areas are being covered regardless of the number of hours needed to do so.
3. **Have I compared various providers to find the best one for my business?** It is easy to get overwhelmed by IT jargon and to let this get in the way of doing a proper comparison of the options available to you. Research several companies and look beyond savvy marketing and IT buzzwords to find a company that is the right partner to help grow your business. This includes carefully reviewing what services are included in the contract, as well as customer service, availability, and the capacity to handle changes within the industry. If you don't understand something, ask questions or you might find yourself paying for services you don't really need.

Take control of your business's technology growth by signing a contract with Numata, a trusted Managed IT Services Provider. Regularly monitor your MSP's performance to ensure your business needs are met, and if necessary, refer to our [list of signs](https://www.numata.co/2020/07/how-do-you-know-when-its-time-to-switch-it-service-providers/) to determine when it's time for a change or get in touch with us today. 

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    - [Our Partners](https://numata.kinsta.cloud/about-numata/#Our-Partners)
    - [Awards & Accreditations](https://numata.kinsta.cloud/about-numata/#Awards)
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- LOCATIONS 
    - South Africa 
          - [Johannesburg](https://numata.kinsta.cloud/it-services-johannesburg-south-africa/)
          - [Cape Town](https://numata.kinsta.cloud/it-services-cape-town-south-africa/)
          - [Port Elizabeth](https://numata.kinsta.cloud/it-services-portelizabeth-south-africa/)
          - [Bloemfontein](https://numata.kinsta.cloud/it-services-bloemfontein-south-africa/)
          - [Durban](https://numata.kinsta.cloud/it-services-durban-south-africa/)
    - United Kingdom 
          - [London](https://numata.kinsta.cloud/it-services-london-united-kingdom/)
          - [Birmingham](https://numata.kinsta.cloud/it-support-birmingham-united-kingdom/)
          - [Leeds](https://numata.kinsta.cloud/it-support-leeds-united-kingdom/)
          - [Manchester](https://numata.kinsta.cloud/it-support-manchester-united-kingdom/)
          - [Bristol](https://numata.kinsta.cloud/it-support-bristol-united-kingdom/)
    - Ireland 
          - [Dublin](https://numata.kinsta.cloud/it-services-dublin-ireland/)
          - [Cork](https://numata.kinsta.cloud/it-support-cork-ireland/)
          - [Limerick](https://numata.kinsta.cloud/it-support-limerick-ireland/)

- [SOLUTIONS & SERVICES](https://numata.kinsta.cloud/solutions-services/) 
    - [Outsourced IT](https://numata.kinsta.cloud/solutions-services/it-outsourcing/)
    - [Cybersecurity](https://numata.kinsta.cloud/solutions-services/cybersecurity/)
    - [IT Infrastucture Solutions](https://numata.kinsta.cloud/solutions-services/it-infrastructure/)
    - [IT Projects](https://numata.kinsta.cloud/solutions-services/it-projects/)
    - [Microsoft Cloud Services](https://numata.kinsta.cloud/solutions-services/cloud-services/)

- RESOURCES 
    - [Blog](https://numata.kinsta.cloud/blog/)
    - [Free eBooks & Guides](https://numata.kinsta.cloud/resources/free-ebooks-guides/)
    - [Case Studies](https://numata.kinsta.cloud/resources/case-studies/)

- GET TO KNOW US 
    - [About Numata](https://numata.kinsta.cloud/about-numata/)
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